Privacy Policy

Last updated: February 23, 2026

1. Information We Collect

Arceum collects your email address when you voluntarily submit it through one of our capture forms — including the newsletter signup in the footer, the waitlist form on the pricing page, the cost calculator waitlist, and the contact form. We do not collect your name unless you provide it in a contact message.

We do not collect any Protected Health Information (PHI) as defined by HIPAA. Arceum is a denial code reference tool and does not process patient records, claim IDs, or any clinical data.

2. How We Store Your Data

Email addresses are stored in our email platform (Loops.so) and our application database hosted on Vercel Postgres. All data is encrypted at rest and in transit using industry-standard TLS. We do not store passwords — email is the only identifying information we hold.

3. How We Use Your Information

We use your email address for:

  • Sending denial code updates, product news, and billing insights (newsletter)
  • Notifying you when Arceum Pro launches (waitlist)
  • Responding to messages you submit via the contact form

We do not send unsolicited commercial email. Every email we send includes an unsubscribe link.

4. Third-Party Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your email is shared only with the sub-processors listed below, which are necessary to operate the service:

  • Loops.so — email delivery and contact management
  • Vercel — hosting, database, and infrastructure
  • PostHog — anonymous product analytics (no PII transmitted)

5. Cookies and Analytics

Arceum uses PostHog for product analytics. PostHog is configured to anonymize IP addresses and does not receive your email address or any other PII. We use a first-party cookie to track anonymous session behavior (pages visited, features used). No third-party advertising cookies are used.

6. Data Retention

We retain your email address for as long as you are subscribed or on our waitlist. You may request deletion at any time by emailing privacy@arceum.ai. We will delete your record within 30 days of a confirmed deletion request.

7. Children's Privacy

Arceum is a B2B tool intended for healthcare billing professionals. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this policy as the product evolves. Material changes will be communicated via email to subscribers. The "last updated" date at the top of this page always reflects the current version.

9. Contact

Questions about this policy? Email us at privacy@arceum.ai.